Experienced Dealership Parts Manager

Jim Armstrong Subaru, Inc. • Full-time • Hickory, North Carolina, United States • $55k - $70k / year • 3w ago

Position Overview

We are seeking an experienced, driven, and detail-oriented Parts Manager to lead and elevate our Parts Department at a well-established, family-owned franchise dealership. This role is critical to overall dealership profitability, supporting both Fixed Operations and Wholesale growth while ensuring operational excellence, inventory accuracy, and superior internal and external customer service.

The ideal candidate is a proven leader with strong financial acumen, deep understanding of automotive parts operations, and a track record of increasing gross profit, improving turn rates, and building high-performing teams.

Key Responsibilities Department Leadership & Performance

Oversee all aspects of Parts Department operations including retail, wholesale, and internal service support.
Lead, coach, and develop parts staff to drive productivity, accountability, and customer satisfaction.
Establish and monitor departmental KPIs including: Gross Profit & GP%, Inventory Turns, Fill Rate & First-Time Availability, & Obsolescence & Shrinkage.
Collaborate closely with Service and Sales departments to maximize internal capture and efficiency.
Reports directly to Fixed Operations Director.

Inventory & Financial Management

Maintain optimal inventory levels to balance availability with cash flow.
Implement and manage parts pricing strategies and matrix optimization.
Monitor and control obsolescence, returns, and write-offs.
Ensure accurate bin counts, cycle counts, and annual physical inventory processes.
Analyze departmental reports to drive profitability and work directly with Fixed Operations Director to ensure goals are being met.

Wholesale & Business Development

Grow and manage wholesale parts business through strategic pricing and relationship management.
Create daily/weekly wholesale parts delivery route.
Develop competitive programs for independent repair facilities and body shops.
Ensure timely deliveries, accurate orders, and high service levels for wholesale accounts.

Process & Compliance

Maintain OEM compliance and standards for parts operations.
Ensure all warranty parts returns, cores, and vendor processes are handled properly.
Implement efficient workflows using dealership systems (CDK, or similar).
Maintain a clean, organized, and professional parts department.
Work directly with Fixed Operations Director daily to maximize success between Parts and Service Departments.

Qualifications

Minimum 3–5+ years of experience as a Parts Manager or Assistant Parts Manager in a franchise dealership
Strong knowledge of OEM parts operations, inventory control, and pricing matrices
Proven track record of improving gross profit, inventory turns, and departmental efficiency.
Experience with dealership management systems (CDK or similar, Collision Link, etc.).
Exceptional leadership, communication, and organizational skills.
Financial acumen with ability to analyze reports and drive results.
Valid driver’s license and clean driving record.

Compensation & Benefits