Automotive Service Manager

Confidential • Full-time • Duncan, SC, US • $90k - $125k / year • 3m ago

Job Summary
We are seeking an experienced and dynamic Automotive Service Manager to lead our service department. The ideal candidate will oversee daily operations, ensure exceptional customer service, and maintain high standards of repair and maintenance. This role requires strong leadership, technical knowledge, and the ability to drive sales through upselling and excellent service. The Service Manager will coordinate with technicians, manage customer relationships, and ensure the efficient functioning of the service department to meet business goals.

Duties

Supervise and coordinate the activities of service technicians, mechanics, and support staff.
Schedule and assign work to ensure efficient workflow and timely completion of service orders.
Monitor service department performance metrics and implement strategies for improvement.
Interact with customers to understand their service needs and provide estimates and timelines.
Address customer inquiries, concerns, and complaints promptly and professionally.
Ensure a high level of customer satisfaction by maintaining quality standards and service excellence.
Recruit, hire, train, and evaluate service department personnel.
Foster a positive work environment and promote teamwork and continuous improvement.
Oversee the inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
Ensure all service work meets manufacturer and industry standards.
Maintain accurate service records, including work orders, parts used, and labor hours.
Manage inventory of parts and supplies to ensure availability for service jobs.
Maintain service tools and equipment, ensuring they are in good working condition and properly calibrated.
Implement and oversee safety procedures and protocols within the service department.
Prepare and manage the service department budget, controlling costs and maximizing profitability.
Track and analyze financial performance, including revenue, expenses, and labor costs.
Develop pricing strategies for services and parts to ensure competitiveness and profitability.
Ensure compliance with all regulatory, safety, and environmental standards.
Keep abreast of industry developments, technological advancements, and regulatory changes.
Implement and enforce company policies and procedures within the service department.

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree in automotive technology, business management, or a related field preferred.
Minimum of 3-5 years of experience in automotive or service in a related field, with at least 2 years in a supervisory or management role.
Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
Proven ability to lead and motivate a team, manage multiple tasks, and prioritize effectively.
Ability to develop and manage budgets, analyze financial reports, and implement cost control measures.
Work is performed in a service shop environment with exposure to various weather conditions, noise, dust, and chemicals.
May require lifting, bending, and standing for extended periods.
Occasional travel to training sessions, industry events, or off-site locations may be required.

Pay: $90,000.00 - $125,000.00 per year

Benefits: