Service Manager - Motorsports / Powersports Dealership

Big Hometown Motorsports • Full-time • Marietta, OH, US • 1m ago

Big Hometown Motorsports – Marietta, OH (serving Marietta, Ohio and Parkersburg, West Virginia)

Lead a High-Performance Service Department | Growth Opportunity | Performance Pay

Big Hometown Motorsports is a top-performing powersports dealership serving the Mid-Ohio Valley and Tri-State region. We represent industry-leading brands including Honda, Yamaha, Kawasaki, Suzuki, KTM, CF MOTO, and Polaris, along with a massive pre-owned inventory.

We are seeking a results-driven Service Manager to lead our high-volume service department, drive profitability, and deliver an exceptional customer experience.

If you have experience in service management, fixed operations, dealership service, or shop management, this is your opportunity to take ownership of a growing operation.

Position Overview

The Service Manager is responsible for the overall performance of the service department, including revenue growth, technician productivity, customer satisfaction (CSI), and operational efficiency.

This role requires a hands-on leader who can manage people, processes, and performance while building a culture of accountability and urgency.

Key Responsibilities

Manage day-to-day operations of a powersports service department
Drive labor sales, service revenue, and departmental profitability
Monitor and improve technician efficiency, productivity, and billed hours
Lead, train and develop service advisors and technicians
Oversee repair order flow, scheduling, and shop capacity
Ensure accurate diagnostics, estimates, and timely repair completion
Maintain high customer satisfaction (CSI) and handle escalations
Work closely with Parts Department to ensure parts availability and upsell opportunities
Implement and enforce standard operating procedures (SOPs)
Track and report key performance indicators (KPIs):
- Labor hours sold
- Effective labor rate (ELR)
- Technician efficiency & proficiency
- Comebacks and cycle time
Maintain a clean, safe, and organized shop environment

Qualifications

3+ years experience in Service Manager, Assistant Service Manager, or Shop Manager role
Background in powersports, automotive, marine, or equipment dealership service
Strong leadership and team development skills
Proven ability to drive sales, increase efficiency, and improve profitability
Experience with service writing, estimating, and dealership management systems (DMS)
Excellent communication and customer service skills
Highly organized with the ability to manage multiple priorities
Passion for motorcycles, ATVs, UTVs, or motorsports

Schedule

Tuesday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Closed Sundays & Mondays

Compensation & Benefits

Competitive base salary + performance-based bonus
Bonus potential tied to:
- Labor sales growth
- Technician efficiency
- Department profitability
Employee discounts on units, parts, and accessories
Career advancement opportunities in a growing dealership
High-energy, team-oriented work environment

Apply Now

If you are a driven Service Manager ready to take ownership of a department and deliver results, apply today and join a dealership that is serious about growth.