Service Advisor

Caliberr Staffing • Full-time • Maple Valley, WA, US • $26 - $38 / hour • 1m ago

A bustling 10-bay automotive repair facility is looking for a motivated Service Advisor to join our team!

Your Responsibilities

As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and efficient shop operations.

Customer Service

Handle incoming calls, carefully document customer issues, and efficiently schedule service appointments.
Clearly communicate diagnostic findings and repair recommendations to customers, highlighting the value and benefits of the proposed work.
Proactively update customers on the status of their vehicles throughout the repair process.
Generate accurate invoices for completed services and securely process customer payments.
Maintain a clean and organized front office environment, including opening and closing duties.

Repair Order Management

Obtain comprehensive explanations from technicians regarding completed work and inspection results, ensuring all customer concerns are thoroughly addressed.
Provide support to technicians in preparing accurate and competitive estimates for customer repairs.
Expedite the parts procurement process by assisting technicians with sourcing and ordering parts, ensuring timely delivery to meet promised deadlines.

Parts/Warranty/Insurance Management

Efficiently track and process the return of unused and warranty-related parts.
Oversee and manage the processing of insurance claims related to vehicle repairs.

Our Requirements

Minimum of one year of experience as a Service Advisor in a multi-bay independent automotive shop.
Demonstrated ability to work effectively in a team-oriented environment.
Possess a mindset focused on continuous improvement and effective problem-solving.

Bonus Points

Compensation & Perks

Secure your future with our 401K plan.
Share in the company's success through bonuses and profit sharing via our Employee Ownership program.
Enjoy paid time off for holidays and vacations.
Benefit from company-sponsored health insurance coverage.
Maintain a healthy work-life balance with our Monday to Friday schedule.
Receive compensation for 7 company-recognized holidays.

Skills You'll Need