Overview
The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.
We are seeking a dynamic and results-oriented Sales Manager to lead our sales team and drive business growth. The ideal candidate will possess strong leadership skills and a deep understanding of the market, enabling them to develop effective sales strategies. This role requires a proactive approach to account management, business development, and technical sales, ensuring that our clients receive exceptional service while achieving their sales targets.
Duties
- Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
- Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
- Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
- Driving the business through a high-level of involvement in the day-to-day operations
- Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
- Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
- Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
- Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
- Managing both areas of customer traffic: E-Commerce and Phones
- Partnering with General Manager and/or General Sales Manager to plan and manage used vehicle inventory
- Assisting in managing controllable expense elements for the Used Vehicle Departments
- Analyzing the business to determine shortfalls and developing action plans to improve performance
Experience
- Proven experience in a sales management role with a track record of success in achieving targets.
- Strong leadership capabilities with the ability to motivate and inspire a team.
- Experience in technical sales is preferred, along with knowledge of market dynamics.
- Demonstrated ability to negotiate effectively and close deals successfully.
- Familiarity with Salesforce or other CRM systems for managing customer relationships and sales processes.
- Excellent communication skills, both verbal and written, with the ability to present ideas clearly.
How will I know if I am successful?
- The performance of a Sales Manager is measured by achieving:
- Targeted e-lead conversions to appointments
- Targeted unit sales and gross profit
- Targeted Associate retention
- Targeted Customer Satisfaction Index
Join us as we strive for excellence in our sales efforts while delivering outstanding value to our customers. If you are passionate about driving results and leading a high-performing team, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Hardeeville, SC 29927 (Required)
Ability to Relocate:
- Hardeeville, SC 29927: Relocate before starting work (Required)
Work Location: In person
