We are expanding our team! Here at Bayer, a Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in a customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:
- Welcoming customers and explaining the services that the car dealership offers them
- Listening and documenting customers’ car problems and passing the information to the mechanics
- Consulting with mechanics about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Liaising with customers and mechanics to schedule car check-ups and service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating car repair costs and the time it will take for repairs to be completed
- Helping customers decide between part exchanging a car and fixing it through the workshop
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Testing drive cars to confirm repairs have been done correctly
- Resolving possible customer complaints after repair services are offered
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Service writing: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Comanche, TX 76442: Relocate before starting work (Required)
Work Location: In person
