Automotive Service Advisor

Sawgrass Infiniti • Full-time • Tamarac, FL, US • $35k - $125k / year • 62m ago

We are looking for a Service Advisor looking for a great career opportunity! If you thrive on challenge, possess high energy, are committed to hard work and want to be paid based upon performance you may be the individual we are seeking!

Our mission is to be a recognized leader in the automotive industry by challenging ourselves to meet the highest standards of quality, innovation, integrity, and customer satisfaction. W have established a reputation of success, respect, and integrity with both our customer and employees.

At Sawgrass Infiniti we believe our employees deserve a different type of employment experience. We provide you the tools, training and support you need to grow your career. Our dealership is one of the top volume dealerships in the area and we’re continuing to grow and expand locations. With the support of a tenured management staff and ongoing expansion, we provide you with the opportunity to advance your career and succeed in your professional endeavors. Apply today to see what it's like to work at Sawgrass Infiniti!

What We Offer:

CSI Bonus’ based on performance

Team environment - everyone here wants and encourages others to succeed!

A company that is truly concerned about your growth and development!

Customer satisfaction is extremely important to us and it shows!

Friendly, professional business environment with a great reputation for 59 years!

Great benefits package includes medical, dental, vision, 401K and paid vacation!

The Automotive Service Writer / Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Duties:

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationships with the customers

Requirements

Prior automotive experience a plus
Reynolds experience preferred
Superior communication and customer service skills
Excellent follow-up skills
Maintaining a positive, can-do attitude
Valid Drivers License and clean record – Pre-Employment Background Check Required
Sawgrass Infiniti is a Drug FREE workplace – Pre-Employment Drug Screening Required
Bilingual preferred

Submit your resume or apply on line

Job Type: Full-time

Pay: $35,000.00 - $125,000.00 per year

Benefits: