Auto Assistant Service Manager / Dispatcher

McGrath Elmhurst Toyota • Full-time • Elmhurst, Illinois, United States • $100k - $125k / year • 2w ago

440 W. Lake Street, Elmhurst, IL 60126

Auto Dealership Assistant Service Manager / Dispatcher

Previous Dealership Service Department Experience is Required

Compensation: $100,000 – $125,000 Annually
(Base Salary + Performance Bonuses)

Full-Time Position that Requires Evening Shifts
and Saturdays

McGrath Elmhurst Toyota is a great place to have a rewarding career! Our Service Department is seeking an experienced dealership professional, with prior dispatching experience that’s comfortable working in a high-volume service environment, to join our team as an Assistant Service Manager/Dispatcher. Qualified applicants will be highly organized, able to multitask in a fast-paced environment, and possess strong leadership and communication skills.

As one of the region’s most trusted Toyota dealerships, we pride ourselves on delivering exceptional customer service, efficient repair order flow, and a positive team environment. We’re looking for a leader who can help us maintain and elevate that standard. Apply now and drive your career forward with this great opportunity!

Why McGrath Elmhurst Toyota:

High-volume Toyota service department with consistent workflow
Modern facility, well-equipped shop, and experienced technician team
Strong reputation for customer satisfaction
A dealership culture built on teamwork, communication, and continuous improvement

You will:

Manage daily service drive operations and customer interactions
Dispatch repair orders and balance technician workload for maximum efficiency
Monitor shop productivity, repair order cycle time, and workflow bottlenecks
Support Service Advisors with communication, process flow, and customer updates
Resolve customer escalations with professionalism and urgency
Assist the Service Manager with scheduling, reporting, and operational planning
Maintain high CSI scores and uphold Toyota service standards

We’re looking for:

Previous auto dealership service department experience is required
Toyota dealership experience strongly preferred
Proven experience with dispatching and managing workflow in a highâ€'volume shop
Strong leadership, communication, and organizational skills
Ability to multitask and remain calm under pressure
Availability for evening shifts and Saturdays
Customerâ€'focused mindset with a commitment to quality and efficiency

Compensation & Benefits:

$100,000 - $125,000 yearly compensation includes a competitive base salary plus performance bonuses based on shop performance
401(k) plan with employer match
Medical and dental insurance
Paid time off
Employee discountsâ€¯
Career advancement opportunities
Friendly and collaborative environment
And more!