Experienced Service Advisor

Central Chrysler Jeep • Full-time • Norwood, Massachusetts, United States • $70k - $95k / year • 6d ago

Company Overview
Central Auto Team Chrysler Jeep Dodge Ram is a dynamic dealership committed to delivering exceptional automotive service and customer satisfaction. We are expanding our team and seeking motivated professionals to join our thriving dealership environment.

Job Summary
We are looking for an Experienced Service Advisor who is energetic, detail-oriented, and passionate about automotive service. In this role, you will serve as the vital link between customers and our service technicians, ensuring a smooth, efficient, and positive experience for every client. Your expertise in automotive diagnostics, mechanical knowledge, and customer service will drive customer loyalty and dealership success.

Responsibilities

Greet customers warmly, listen to their vehicle concerns, and accurately document their service needs
Provide detailed explanations of recommended repairs and maintenance services, including oil changes, brake repair, tire service, transmissions, suspension, alignment, shocks & struts, diesel engine repair, air brake systems, and auto body repair
Prepare accurate auto estimates using dealership software and communicate pricing clearly to customers
Upsell additional services or repairs that enhance vehicle performance and safety while maintaining transparency
Coordinate with technicians to prioritize repairs and ensure timely completion of services
Handle cash transactions and process payments efficiently while maintaining accurate records
Maintain a thorough understanding of automotive repair procedures to answer customer questions confidently

Requirements

Proven dealership experience as a Service Advisor or in automotive service management
Strong mechanical knowledge with experience in automotive diagnostics and repairs such as transmissions, brakes, suspensions, oil changes, and tire services
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Experience with auto estimating software and service writing processes
Familiarity with automotive repair specialties including diesel engines, shocks & struts, air brakes, alignment, auto body repair, and automobile sales is preferred
Ability to upsell services tactfully while prioritizing customer needs
Cash handling experience with attention to accuracy and integrity

Join our team as an Experienced Service Advisor to leverage your automotive expertise in a lively environment that values your skills. Help us deliver outstanding service that keeps customers coming back!

Pay: $70,000.00 - $95,000.00 per year

Benefits: