Automotive Service Advisor/Writer

Colonial Automotive Group • Full-time • Fitchburg, MA, US • $75k / year • 2w ago

We Are Growing!

Due to growth in our retail operations, the Colonial Automotive Group has immediate openings for a dealership Service Advisor at our Marlboro Ford location, as well at our Chevrolet Fitchburg location. The Colonial Automotive Group has 15 locations throughout the Metropolitan Boston, South Shore and Central Mass area. We offer tremendous personal growth opportunities, excellent compensation and benefit packages as well as a supportive and entrepreneurial environment. We are a progressive organization with a focus on e-commerce and digital marketing, as well as traditional marketing and we promote an award-winning customer focused sales and service experience. Our service and parts department is award-winning and record setting, both in volume and customer satisfaction.

The ideal candidate will:

Have Automotive Service Advisor background.
Have familiarity with the Ford / Lincoln franchises (Ford location), GM franchise (Chevy location) (Beneficial, but not required).
Have ability in many aspects of fixed operations including warranty, customer pay and internal RO and work control, dispatch, technician interaction, business growth, customer relations etc.
Work with BDC personnel and technicians.
Work closely with all dealership personnel to ensure inventory health, customer experience and dealership CSI remains high.
Possess the ability to work with staff to ensure that all operational guidelines are adhered to.
Be familiar with AutoMate DMS (Beneficial, but not required) as well as basic knowledge of Microsoft Office applications.
Have excellent problem-solving skills in customer facing situations.

Available positions offer a solid income opportunity and room to grow! Automotive advisor experience is required. If you are an enthusiastic professional with solid process-oriented experience in a fast paced environment, this is an excellent opportunity!

Benefit Conditions: