Service Advisor – Budd and Co.

Budd & Company Automotive • Full-time • Seattle, Washington State, United States • $80k - $100k / year • 2w ago

Job Overview
Are you passionate about delivering exceptional automotive service experiences? We are seeking a dynamic and energetic Service Advisor to join our team. In this pivotal role, you will serve as the primary point of contact for customers, guiding them through their vehicle maintenance and repair needs with enthusiasm and professionalism. Your expertise will ensure customers feel valued and confident in our services, while also driving business growth through effective upselling and service recommendations. If you thrive in a fast-paced environment, possess a strong mechanical understanding, and excel at building customer relationships, this is the perfect opportunity to accelerate your career in automotive service!

Duties

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Explain repair procedures, estimates, and recommended services clearly and transparently
Coordinate with technicians to prioritize repairs and ensure timely completion of work
Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services to maximize customer satisfaction and dealership revenue
Manage service writing tasks accurately, including creating detailed work orders and estimates using auto estimating software
Conduct automotive diagnostics to identify issues related to engines, transmissions, air brakes, shocks & struts, or other systems
Handle cash transactions and process payments efficiently while maintaining accurate records
Maintain comprehensive knowledge of automotive repair procedures including diesel engine repair, auto body repair, wheel alignments, tire service, oil changes, and more
Provide excellent customer service by addressing questions or concerns promptly and professionally
Promote automotive maintenance programs and vehicle sales opportunities to enhance customer loyalty

Qualifications

Proven dealership experience or background in auto service management is highly preferred
Strong mechanical knowledge with hands-on mechanic experience or familiarity with automotive diagnostics
Experience in auto estimating, service writing, and automotive repair processes
Knowledge of various vehicle systems including transmissions, brakes, suspension, air brakes, shocks & struts, tires, diesel engines, and auto body repairs
Excellent customer service skills with the ability to communicate technical information clearly
Ability to upsell services effectively while maintaining integrity and customer trust
Proficiency in cash handling and administrative tasks related to service operations
Automotive sales experience is a plus but not required; a proactive attitude towards promoting services is essential

Join us as a Service Advisor – Budd and Co., where your enthusiasm for cars combined with your dedication to customer satisfaction will drive success. We value energetic individuals who are eager to grow their careers in the vibrant world of automotive service!

Pay: $80,000.00 - $100,000.00 per year

Benefits: