Service Supervisor, Torrance (2nd shift)

Lucid Motors • Torrance, California, United States • $97.70k - $134.31k / year • 2m ago

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

Managesand develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Participate in meetings, workshops and other learning opportunities
Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
Manage timecards and schedules for service center team members
Address any client concerns or complaints quickly and professionally
Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Perform quality control checks on vehicles once repairs have been completed
Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor
Assist with or perform administrative tasks
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Other duties as assigned

Qualifications:

Automotive service experience including understanding various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Learning agility
Willingness to take on more responsibility to learn and develop into management position
A self-starter with curiosity and desire to review processes and execute changes
Gain knowledge of company policies, protocols, and process
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
Assist in building a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Willingness to complete Lucid provided CPR training post hire
Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
ASE Certifications
EPA 609 Certification

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.