5 Star Automotive is growing and seeking a Call Center Representative to join our team. The ability to speak both English & Spanish is preferred but not required.
-------------------------------------------------------------------------------------------
- Prior outbound call center experience is required
- A dynamic and outgoing personality with excellent interpersonal and communication skills.
- Ability to engage customers and build rapport over the phone.
- Strong verbal communication skills with a clear and articulate speaking voice.
- Friendly and customer-focused attitude with a desire to provide outstanding service.
- Basic computer skills
- Excellent time management and organizational skills to meet call quotas and targets.
- Ability to work in a fast-paced and high-pressure environment.
- Strong problem-solving skills and the ability to handle objections or rejections positively.
- Willingness to learn and adapt to changing sales techniques and product knowledge.
-------------------------------------------------------------------------------------------
- Achieve set targets and make a high volume of outbound calls, ranging from 50 to 100 per day.
- Engage potential customers in a friendly and professional manner, effectively communicating our products' features, benefits, and value.
- Utilize provided scripts and guidelines to deliver consistent and persuasive sales pitches.
- Identify and qualify potential leads through effective questioning and active listening skills.
- Meet and exceed individual and team targets, such as call quotas and conversion rates.
- Follow up on customer inquiries and maintain ongoing communication with potential leads.
- Provide exceptional customer service, address customer concerns, and resolve complaints or issues to ensure a positive customer experience.
- Collaborate with our supportive team members and share best practices to optimize sales strategies and improve team performance. We believe in teamwork and are here to support each other.
- Stay updated on product knowledge, sales techniques, and industry trends to enhance selling capabilities.
Job Types: Full-time, Part-time, Contract
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid training
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Outbound calling: 1 year (Required)
- Sales: 1 year (Required)
Language:
- English & Spanish (Required)
Work Location: In person
