Subaru Express Advisor

Continental Auto Group • Full-time • Anchorage, AK, US • 4m ago

Reports to: Subaru Service Manager

Job Purpose: Greet customers and get the information necessary to repair the problems with their vehicle. Follow through with the technicians and the customer so the customer is satisfied with the work performed. Sell any additional work that is needed.

Job Duties & Responsibilities:

Greet customers, obtain customer and vehicle information.
Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer.
Clearly document repair instructions on the repair order for the technician
Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
Establish method of payment when writing up the repair order with the customer, also time promised. Obtain customer’s signature on RO.
Communicate with dispatch to determine status of jobs throughout the day.
Telephone customer when job is finished and discuss with him/her what was done. Close out repair orders.
Cooperate with all other dealership personnel necessary to guarantee quality service
Coordinate with the manufacturer and/or extended warranty companies to get approval In advance of repairs and take precautions necessary to guarantee our payment.
Be knowledgeable of the products we sell and the various warranties on them
Satisfy customer’s immediate service needs. Use low key, high integrity methods to present additional services needed.
Meet or exceed the sales quotas set by management
Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. If these quality control checks are done consistently, we will substantially reduce the amount of comebacks and increase our level of customer satisfaction.
Never lose sight of your ultimate goal: To get the car fixed right the first time
Demonstrate professional personal behavior; conduct oneself in a manner that brings credit to the dealership; dress in a manner that is in accordance with the policy of the dealership; treat all customers in a helpful and courteous manner and strive for complete customer satisfaction in every case; in relationship with customers and fellow employees and help build a positive dealership and product image.
In the event of a customer comeback, trace the history of the vehicle to ensure that the technician who worked on the car previously gets it back. The history is vital in not only determining whether the comeback is chargeable or not but also in attempting to repair the vehicle correctly.
On all major jobs and comebacks, customers should be called back to be sure they are satisfied and all is well with their vehicle.
Operate office equipment as needed
Other duties as assigned by management

Job Qualifications:

High school diploma or the equivalent
Ability to read and comprehend instructions and information
Ability to stand majority of the day
General mechanical skills
Automotive industry experience helpful
Valid driver’s license and a good driving record required
Good written and verbal communication skills
Good Judgment
High customer service skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $24.00 per hour

Benefits: