Automotive Service Advisor

Modern Tire and Auto Service • Full-time • Rocky Hill, CT, US • $65k - $90k / year • 2m ago

The main objective of this position is to ensure that our customers are provided with the highest level of service and that all automotive needs/recommendations are professionally and courteously communicated to them. The candidate needs to ensure that his/her staff consistently addresses all opportunities to serve customer’s needs and increase sales. The candidate will work directly with our very experienced automotive management team and shop personnel. A customer centered attitude is imperative for this position . And an automotive background and/or knowledge as well as retail sales experience is a plus.

Specific sales responsibilities

Customer acknowledgment at counter
Initiate workorders and ensure that all necessary information is obtained to ease our repair/service (wheel lock location, symptoms complained of, phone numbers, due times, etc.) Offer “courtesy checks” at counter and get signatures for work/estimate approval.
Review workorder inspections for completeness/accuracy
Price out needed and recommended repairs/services
Communicate with customers regarding repairs/services and obtain and document their approval
Keep customers informed of progress
Update workorders and ensure agreement to estimates
Communications with Fleet customers to ensure their satisfaction and to develop our relationship through additional services

General sales responsibilities

Inspect vehicles with technicians when other personnel are not available
Write up needed and recommended items on each workorder
Review maintenance intervals from vehicle databases and address w/customer as applicable and provide next interval copy for future service
Initiate follow up process to schedule future vehicle services with customer base
Continually develop knowledge of our products (tires/services), warranties, pricing policies
Be aware of competitors ads, programs and products
Stay abreast of new products/services in our industry'

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