Experienced Service Manager - Foreign Dealership

Modern Mazda • Full-time • Thomaston, Connecticut, United States • $120k - $170k / year • 1m ago

Overview

We are seeking a dynamic and experienced Foreign Service Manager to lead and oversee the dealership’s service operations. This role is vital in ensuring exceptional customer service, efficient vehicle repairs, and seamless communication between clients and the dealership team. The ideal candidate will possess a strong background in automotive diagnostics, dealership management, and client relations, with a passion for delivering top-tier service experiences.

Join an established, high-performing team that is committed to continued growth and success. This is an opportunity to step into a strong service operation, build on an existing foundation of excellence, and help drive the next phase of our dealership's growth.

Responsibilities

Manage all aspects of client service operations, ensuring high levels of customer satisfaction and loyalty.
Coordinate with technicians, mechanics, and parts departments to facilitate efficient vehicle repairs, including diagnostics, transmissions, oil changes, alignments, suspension work, tire services, shocks & struts, brake repairs, and collision repairs.
Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and communicate effectively with clients about repair procedures and costs.
Upsell additional services such as vehicle maintenance packages or repair enhancements to maximize dealership revenue while meeting customer needs.
Oversee service writing processes, ensuring clear documentation of work performed and client communication throughout the repair cycle.
Maintain comprehensive records of all transactions, including cash handling procedures and invoicing accuracy.
Lead training initiatives for staff on automotive diagnostics, estimating software, customer service excellence, and technical repair procedures to ensure team proficiency.

Qualifications

Proven experience in dealership management or automotive service leadership with a focus on foreign or international clients.
Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs (including transmissions, oil changes, alignments), and collision repair.
Familiarity with estimating software and computer-aided vehicle damage estimating tools.
Excellent customer service skills with the ability to communicate complex technical information clearly to clients from diverse backgrounds.
Demonstrated ability in upselling services while maintaining integrity and client trust.
Valid driver’s license with a clean driving record; ability to drive various vehicles confidently.
Prior experience in auto service management or as a service technician is required.

Join our team to lead service operations with energy and expertise! We’re committed to fostering growth through innovation and dedicated support for our employees’ success.

Pre-employment background check and drug screen required.

Pay: $120,000.00 - $170,000.00 per year

Work Location: In person