Service Advisor

World Hyundai Matteson • Full-time • Matteson, IL, US • $60k - $75k / year • 1w ago

World Hyundai Matteson is in need of one Service Advisor to assist with our busy shop. We have been growing rapidly and need a quality individual to add to the team immediately. We are currently adding several bays to our store and will be busier than ever.

RESPONSIBILITIES:

Meet with customers and determine their needs for repair and/or service of their vehicle issues
Utilize all software and texting tools and company required word tracks
Maintain metrics that are set forth by the dealership and the OEM
Must be able to sell the required number of details, flushes, nitrogen services and more on a weekly basis
Increase customer satisfaction by building customer relations.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions
Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
Maintain 100% communication with all guests on the status of their vehicle

REQUIREMENTS:

Ability and desire to sell products in a professional way. Willingness to follow successful processes and procedures to maximize results for the dealership.
Must be willing to make all efforts in CSI
Accredited training in service advisor skills, customer satisfaction and quality control.
Automotive service advisor experience.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Must use a detailed route sheet to keep guests informed about their vehicles
Dealertrack experience
X Time experience helpful
ASR Pro experience helpful