Automotive Service Advisor/Writer

KarMart Of Maui • Full-time • Kīhei, HI, US • $60k - $90k / year • 3w ago

Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor/Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their service needs, ensuring a positive experience from start to finish. You will coordinate with technicians, provide accurate auto estimates, and promote additional services to maximize customer satisfaction and dealership profitability. This position offers an exciting opportunity for individuals passionate about automotive repair, sales, and delivering exceptional customer service.

Duties

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Prepare detailed auto estimates using auto estimating software, clearly explaining repairs and costs
Collaborate with service technicians to prioritize repairs and ensure timely completion of work
Upsell appropriate additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services
Maintain accurate documentation of all transactions, including cash handling and repair orders
Communicate effectively with customers regarding vehicle status, repair recommendations, and cost estimates
Assist in vehicle diagnostics by understanding mechanical issues related to transmissions, diesel engines, shocks & struts, air brakes, and other automotive systems
Promote automotive service packages that enhance vehicle longevity and safety while meeting customer expectations
Ensure a smooth flow of operations by coordinating between customers, technicians, parts department, and management

Experience

Proven dealership experience as an Automotive Service Advisor or Writer preferred
Basic knowledge of automotive diagnostics, mechanical systems, and repair procedures including oil changes, brake repair, wheel alignments, suspension work, and tire service.
Excellent customer service skills with the ability to upsell services confidently while maintaining integrity
Basic cash handling skills with attention to detail in transaction processing
Knowledge of automobile sales processes is a plus but not required
Ability to communicate technical information clearly to customers of varying levels of automotive knowledge

Join us in delivering top-tier automotive care with enthusiasm! We’re dedicated to creating a supportive environment where your skills grow alongside your career. If you’re passionate about cars and helping people keep their vehicles safe and reliable — this is the perfect opportunity for you!

Pay: $60,000.00 - $90,000.00 per year

Benefits: