Service Advisor

Meineke Car Care • Full-time • Waterbury, Connecticut, United States • $32.64k - $100k / year • 2m ago

Job Overview
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will ensure a positive experience, guiding clients through the service process with transparency and enthusiasm. You will work in unison with the store manager to deliver high-quality service, up sell additional repairs when appropriate, and maintain detailed records of all transactions. This position offers an exciting opportunity to combine automotive expertise with exceptional customer service skills in a fast-paced environment.

Duties

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Explain recommended repairs and maintenance options clearly, ensuring customers are well-informed
Prepare accurate auto estimates and service writing documentation for technicians and management
Up sell additional services such as oil changes, tire rotations, alignments, brake repairs, suspension work, and transmission diagnostics to maximize customer satisfaction and shop productivity
Coordinate with mechanics and technicians to prioritize repairs, track progress, and ensure timely completion of services
Handle cash transactions, process payments accurately, and manage service-related paperwork diligently
Maintain comprehensive records of all customer interactions, service orders, and vehicle histories

Requirements

Proven dealership or automotive service management experience with a strong understanding of auto repair procedures
Knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, brake repair, air brakes, suspension, shocks & struts, tire services, diesel engine repair, and auto body repair
Experience in auto estimating software and service writing is highly desirable
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Ability to up sell services confidently while maintaining integrity and customer trust
Mechanical knowledge combined with mechanic experience or service technician background is a plus
Familiarity with automotive repair processes including alignment, vehicle maintenance schedules, and automobile sales is advantageous

Join us as a Service Advisor and be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm for cars combined with your talent for customer engagement will help us drive success while providing an outstanding experience for every client.

Pay: $32,640.00 - $100,000.00 per year

Benefits: