Automotive Service Advisor

Bennett Automotive Group • Full-time • Lebanon, Pennsylvania, United States • $39k - $87k / year • 2w ago

Now Hiring Motivated Service Advisors

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Bennett Automotive you will have the opportunity to make a positive impact on our business and in the lives of team members and customers every day. We are looking for customer-focused professionals ready to join our growing service center in Allentown, PA!

Does this sound like you? Apply Now!

Responsibilities and Qualifications

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and recommend products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

Key Responsibilities

· Greet customers in a timely, friendly manner and obtain pertinent vehicle information

· Actively promote and build rapport with the customer

· Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications

· Generate and provide customer with a complete and accurate estimate of repair

· Establish and communicate completion time of repair with customer and technician

· Answer incoming service calls

· Maintain and schedule service appointments

· Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)

· Strictly follow the manufacturer’s warranty guidelines and procedures

· Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for district, regional and national scores

· Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Experience and Qualifications

· Must be coachable and a team player

· Must present themselves in a clean, professional manner

· Must be able to multi-task in a fast-paced work environment with limited supervision

· Previous automotive Service Advisor and/or mechanical experience preferred

· Experience with REYNOLDS & REYNOLDS and Xtime/DealerLogix is a PLUS

· Bilingual is a plus.

· Must be at least eighteen years of age

· Must have a valid driver's license

· Must be able to pass pre-employment background check.

Job Type: Full-time

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Retirement plan

· Paid time off

EEO Statement: We are an equal opportunity employer. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, pregnancy or childbirth, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, or any other classification protected by applicable federal, state, and local laws and ordinances.

Job Type: Full-time

Pay: $39,000.00 - $87,000.00 per year

Benefits: