Automotive Service Advisor

Bennett Automotive Group of Lebanon • Full-time • Lebanon, Pennsylvania, United States • 3m ago

Overview

Bennett Automotive Group of Lebanon is seeking a professional and customer-focused Automotive Service Advisor to join our dynamic dealership team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role requires strong communication skills, automotive knowledge, and the ability to manage multiple tasks efficiently. Prior dealership experience is highly valued.

Duties

Greet customers promptly and professionally, understanding their vehicle concerns and service needs
Explain repair and maintenance services clearly, providing accurate estimates and timelines
Write detailed service orders and work with technicians to ensure proper diagnosis and repair procedures
Upsell additional services or repairs that benefit the customer’s vehicle safety and performance
Manage service write-ups, estimates, and invoices accurately while handling cash transactions
Maintain excellent customer service by providing updates on vehicle status and addressing any concerns or questions
Assist in vehicle sales processes when applicable by providing product information

Skills

Excellent customer service skills with the ability to communicate technical information clearly to clients of varying knowledge levels
Ability to upsell services effectively while maintaining integrity and customer trust
Cash handling proficiency with accuracy in invoicing and payments
Familiarity with mechanic roles
Dealership experience preferred

This position offers an engaging environment where technical expertise meets exceptional customer care. We value dedicated professionals eager to contribute to our reputation for quality automotive service.

Job Type: Full-time

Benefits: