Automotive Service Advisor / Front Desk Specialist

Automobile customization • Full-time • Shawnee, Kansas, United States • $16 - $18 / hour • 2m ago

American Fusion Wheels is growing and looking for an experienced Front Desk Service Advisor who has strong automotive knowledge and can confidently assist customers with suspension upgrades, wheels & tires, off-road builds, accessories, exhaust systems, and vehicle customization.

This position is ideal for someone who enjoys working with customers, understands vehicle modifications, and can help turn customer inquiries into completed projects while providing excellent service throughout the process.

Responsibilities

Greet customers and provide outstanding customer service
Answer phone calls, emails, website inquiries, and social media messages
Prepare estimates, quotes, and work orders
Schedule appointments and coordinate shop workflow
Communicate with customers regarding vehicle status, recommendations, and project timelines
Assist with parts ordering and inventory management
Work closely with technicians to ensure accurate quoting and job planning
Process invoices and customer payments
Follow up on leads, quotes, and customer inquiries
Maintain a professional and organized front office environment

Requirements

Strong automotive knowledge, especially trucks, Jeeps, SUVs, suspension systems, lift kits, wheels, tires, and aftermarket accessories
Previous experience as a Service Advisor, Parts Specialist, Automotive Sales Representative, or similar role preferred
Ability to explain technical information clearly to customers
Strong communication, organizational, and computer skills
Ability to multitask in a fast-paced environment
Professional appearance and positive attitude
Reliable, dependable, and self-motivated
Experience with shop management or POS software is a plus
Passion for off-road vehicles, trucks, and automotive customization is highly preferred

Compensation & Benefits

Competitive pay based on experience
Performance-based bonus opportunities
Initial probationary period to evaluate performance, customer service, and overall fit with the team
Opportunities for advancement as the company continues to grow
Employee discounts on products and services

What We Do

At American Fusion Wheels, we specialize in:

Lift Kits & Suspension Upgrades
Wheels & Tires
Off-Road Builds
Exhaust Systems
Accessories & Lighting
Lowering Kits & Performance Upgrades

Apply Today

Send your resume, experience, and contact information to: info@americanfusionwheels.com

Join a growing team that helps customers build some of the coolest trucks, Jeeps, SUVs, and off-road vehicles in the Midwest. If you're passionate about the automotive industry and enjoy helping customers bring their vision to life, we'd love to hear from you.