Service Advisor

Lamborghini Paramus • Full-time • Paramus, New Jersey, United States • $90k - $120k / year • 2w ago

SUMMARY

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the driveline to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER

Depending on your employment status, you may be eligible to receive the following:

Medical, Dental and Vision
401K Plan plus company match
Competitive wages
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Health and wellness
Air-conditioned shop
State-of-the-art, brand new facility with air-conditioned and cutting edge technology
Shop equipped with the newest technology and equipment
Uniforms provided
Discounts on products and services
Work environment OSHA certified to current Air Quality Standards
Highly productive shop
Career advancement opportunities, promote from within
ASE and state inspection certification reimbursement and all training expenses paid to further your career
Continued education, manufacturer hands on and web based training
Clean and professional work environment

RESPONSIBILITES

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently

QUALIFICATIONS

Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast paced environment
Excellent oral and written communication skills
Team player
CDK experience
Must have a valid driver’s license
Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment