Service Manager

Macke Motors • Full-time • Humboldt, IA, US • $70k - $90k / year • 1w ago

Job Overview
We are seeking a dynamic and experienced Service Manager to lead our automotive service department with enthusiasm and expertise. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of service technicians and repair processes. Your leadership will inspire a high-performance team dedicated to delivering top-tier automotive repairs and maintenance. If you thrive in a fast-paced environment, possess a deep understanding of automotive diagnostics, and excel at building strong customer relationships, this is the opportunity for you to make a significant impact.

Duties

Manage daily service department operations, including scheduling, workflow coordination, and quality control to maximize efficiency and customer satisfaction
Lead, motivate, and develop a team of service technicians and advisors to deliver outstanding automotive repair services
Oversee vehicle diagnostics, repairs, and maintenance procedures such as oil changes, brake repairs, alignments, suspension work, tire services, transmissions, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
Ensure accurate auto estimating and service writing to provide transparent pricing and clear communication with customers
Drive upselling initiatives by identifying additional vehicle services that meet customer needs while enhancing department revenue
Maintain compliance with safety standards and automotive industry regulations
Handle cash transactions accurately and manage service department financials effectively

Requirements

Proven experience in dealership or automotive service management with a strong background in auto service operations
Extensive knowledge of automotive diagnostics, mechanical systems, and repair techniques including transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
Hands-on mechanic experience or familiarity with automotive repair processes is highly desirable
Exceptional customer service skills with the ability to communicate technical information clearly and professionally
Strong sales acumen with experience in auto estimating and upselling additional services
Ability to manage multiple priorities efficiently in a fast-paced environment
Valid driver’s license and relevant certifications preferred (e.g., ASE certifications)

Join us as a Service Manager to lead our team toward excellence! Your expertise will ensure our customers receive reliable vehicle care while your leadership fosters a motivated team committed to automotive excellence. We value energetic professionals eager to grow their careers in a vibrant automotive environment.

Pay: $70,000.00 - $90,000.00 per year

Benefits: