Atomic Auto Salon is hiring individuals for a Automotive Service Advisor. This is a sales position. Ideal candidates should be result-driven and will be responsible for all sales job duties, from generating leads to closing sales.
Overview
Service Advisor duties and responsibilities include working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Service Advisor, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
Ultimately, the duties of a Service Advisor are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Example of Services to be sold
- Ceramic Coatings
- Paint Protection Film
- Window Tint
- Detailing
Job responsibilities include:
- Welcome customers to the store and answer their queries
- Answering phones
- Scheduling appointments
- Inspecting vehicles with client and make recommendations based on needs
- Identifying issues with vehicle
- Selling services to clients
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- “Go the extra mile” to drive sales
- Remain knowledgeable on services and products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell services/products
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Suggest ways to improve sales (e.g. planning marketing activities, etc)
- Processing customer transactions
- Assisting customers with billing inquires
- Following up with past customers to schedule future services
- Learning and understanding the basic elements of our services
- Knowledge in automobiles as plus!
Service Advisor skills
- Proven work experience as a Retail Sales Associate, Sales Representative or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school degree; BS degree in Marketing or related field would be a plus
Job Type: Full-time
Pay: $18 to $25 PLUS COMMISSION
Required education:
- High school or equivalent
Required experience:
- Receptionist: 1 year
- Customer Service: 2 years
- Sales: 2 years
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Ability to commute/relocate:
- Columbia, MD 21045: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
