Service Writer / Advisor

Joe Johnson Equipment USA • Full-time • Albany, New York State, United States • $45k - $55k / year • 3w ago

WHO WE ARE:

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

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Service Writer / Advisor

LOCATION:Albany, New York

EMPLOYMENT TYPE:

1 Vacancy
Full-time, Permanent

TOTAL REWARDS OVERVIEW:

Anticipated Salary Range: $45,000.00-$55,000.00
Quarterly profit-sharing bonus opportunity
Annual salary increase opportunity
Comprehensive health and welfare benefits
Paid Vacation and Paid Personal Days
401(k) Matching Program

SUMMARY:

The Service Writer/Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU:

Passion for customer service
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Strong communicator

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check

Experience:

3+ years’ experience in a related administrative/customer service position
Experience preparing quotes and opening/closing work orders
Experience with MS Office suite and other dealership/customer work order system
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

POSITION RESPONSIBILITIES:

Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
Open and close work orders in alignment with internal procedures
Prepare service quotes
Edit and update all work orders to ensure accurate capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with shop scheduling to ensure optimal efficiency and customer service
Conduct shop walkthroughs with Service Manager to capture real time status updates
Prepare and submit bi-weekly payroll reports
Work with the accounting department to ensure customer accounts are in good standing
Ensure on-time billing for all customers
Maintain service files and ensure all documentation is in compliance
Process warranty claims
Resolve and/or escalate customer concerns and maintain positive customer relations
Collaborate with parts department to ensure timely processes
Completed additional tasks as required

WHY WORK AT JJE?

Talented, dedicated and passionate team to work with
Exceptional best-in-class products and service offerings for our customers
Charitable Giving Program
Educational Scholarship Program
Tuition Reimbursement Employee & Family Assistance Program (EAP)

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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#USAJJE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.