General Manager
Windward Automotive Group
Lead the Dealership. Develop Great People. Drive Exceptional Results.
Windward Automotive Group is seeking an accomplished General Manager to lead the overall performance of one of our dealerships. This is an executive leadership opportunity for an experienced automotive professional who thrives on building high-performing teams, driving profitability, creating an exceptional customer experience, and developing future leaders.
If you're a hands-on leader who enjoys improving operations, mentoring managers, and leading a dealership with integrity and accountability, we'd like to meet you.
What You'll Do
As the General Manager, you will oversee every aspect of dealership operations, including sales, finance, service, parts, accounting, customer experience, and employee development. You will work closely with your leadership team to drive profitability while creating a culture built on hospitality, urgency, accountability, and operational excellence.
Leadership & Team Development
- Lead, coach, mentor, and develop department managers and future leaders.
- Foster a culture of accountability, ownership, teamwork, and continuous improvement.
- Conduct regular leadership meetings and one-on-one coaching sessions.
- Recruit, develop, and retain top automotive talent.
- Build a strong leadership pipeline through ongoing training and mentorship.
- Hold department leaders accountable to measurable performance goals.
Financial & Operational Leadership
- Drive dealership profitability and long-term sustainable growth.
- Monitor key financial metrics, including gross profit, net profit, expenses, cash flow, receivables, contracts in transit, inventory aging, and service absorption.
- Partner with the Controller to ensure accurate financial reporting and sound fiscal management.
- Improve operational efficiencies while maintaining strong expense control.
- Ensure compliance with lender requirements, flooring audits, OEM standards, and company policies.
Fixed Operations Leadership
- Lead the Service and Parts departments to maximize performance and profitability.
- Improve technician productivity, efficiency, and service absorption.
- Monitor repair order quality and operational workflow.
- Drive exceptional customer satisfaction and CSI performance.
- Recruit and retain top-performing technicians and service advisors.
Variable Operations Leadership
- Oversee inventory management and vehicle aging.
- Ensure merchandising standards are maintained.
- Monitor deal structure, profitability, and lender compliance.
- Work with department leaders on inventory acquisition and sales forecasting.
- Drive consistent execution throughout the Sales and Finance departments.
Customer Experience & Compliance
- Resolve escalated customer concerns with professionalism and urgency.
- Ensure every customer receives an exceptional experience.
- Maintain compliance with OEM requirements, legal regulations, and company policies.
- Conduct regular operational audits and process reviews to ensure consistency and accountability.
Success in This Role
The ideal candidate is a confident, hands-on leader who leads by example, makes sound business decisions, develops people, and consistently delivers outstanding operational and financial results. You understand that great culture and great performance go hand in hand.
Key Performance Indicators
Success in this role will be measured by:
- Net Profit
- Gross Profit
- Cash Flow
- Service Absorption
- Customer Satisfaction (CSI)
- Inventory Aging
- Contracts in Transit
- Receivables Aging
- Expense Control
- Technician Productivity & Efficiency
- Employee Retention
- OEM & Lender Compliance
Qualifications
- Proven success as a General Manager, General Sales Manager, Fixed Operations Director, or other senior automotive dealership leader.
- Strong knowledge of dealership financial statements and operational metrics.
- Demonstrated success leading both Fixed and Variable Operations.
- Exceptional leadership, coaching, and team development skills.
- Strong financial, organizational, and problem-solving abilities.
- High level of integrity, professionalism, and accountability.
- Ability to build a culture focused on performance, customer satisfaction, and employee development.
Why Windward Automotive Group?
At Windward Automotive Group, we believe exceptional dealerships are built by exceptional leaders. We empower our General Managers to make decisions, develop their teams, improve operations, and create lasting success for our employees, customers, and communities.
If you're looking for an opportunity where your leadership will make a meaningful impact on both people and performance, we invite you to apply.
Join Windward Automotive Group and help lead our dealership to the next level.
Job Type: Full-time
Pay: $15,000.00 - $20,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
