Overview
We are seeking a dedicated and experienced Service Manager to lead our automotive service department. The ideal candidate will possess a strong background in auto service management, with a focus on delivering exceptional customer service and ensuring efficient operations. This role requires a blend of technical knowledge and managerial skills to oversee service technicians, manage customer relationships, and drive sales within the department.
Responsibilities
- Oversee daily operations of the service department, ensuring high-quality vehicle maintenance and repair services.
- Manage and mentor service technicians, providing guidance on automotive diagnostics and repair procedures.
- Handle customer inquiries and concerns, ensuring satisfaction through effective communication and problem-solving.
- Implement upselling strategies for services such as oil changes, brake repairs, alignments, and transmission work.
- Maintain accurate records of service orders, including auto estimating and service writing documentation.
- Ensure compliance with safety standards and company policies while maintaining a clean work environment.
- Collaborate with sales teams to promote automotive services and enhance overall dealership performance.
- Monitor inventory levels for parts and supplies related to vehicle maintenance and repair.
Experience
- Proven experience in a dealership environment with a strong understanding of automotive service management.
- Extensive mechanical knowledge with hands-on experience in automotive repair, including diesel engine repair, air brake systems, shocks & struts, suspension work, tire services, and auto body repair.
- Previous roles may include service technician experience or positions involving cash handling within an automotive context.
- Strong customer service skills with the ability to build rapport with clients while managing their expectations effectively.
- Familiarity with automotive diagnostics tools and techniques is essential for troubleshooting vehicle issues efficiently.
- Experience in sales within the automotive industry is a plus, particularly in upselling services to enhance customer satisfaction. Join our team as a Service Manager where your expertise will contribute to our commitment to excellence in automotive service!
Job Type: Full-time
Pay: Up to $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Automotive: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Waipahu, HI 96797: Relocate before starting work (Required)
Work Location: In person
