Experienced Parts and Labor Specialist (Service Advisor)

Harley-Davidson of Fargo • Full-time • West Fargo, North Dakota, United States • $18 - $25 / hour • 3m ago

Harley-Davidson Motor Company has been in business in the USA since 1903. As the market leader and most iconic American brand, Harley has dominated the motorcycle landscape for over 100 years. Like the motor company, Harley-Davidson of Fargo is a generational business with passion and loyalty driving all of us. We're looking for dedicated and high-character people to join our already excellent team.

Are you interested in helping people fulfill their dreams of owning and customizing a Harley-Davidson motorcycle? Are you passionate about all things that burn Gas and Oil? Then working for one of the region's largest motorcycle dealers is the place for you!

We are looking to grow our team with individuals who have great attitudes, are enthusiastic, honest, motivated, and are passionate about Harley-Davidson. Extensive training and state-of-the-art selling tools will be provided to enhance your selling skills. Our sales process is focused around creating a better purchasing experience for our customers in a high energy, fast and fun environment.

Responsibilities will include but not be limited to:

Service Department Support

Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
Recommend related Parts and Accessories, which may be required for a job.
Notify service personnel when special parts or back-ordered parts are received.
Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

Customer Service

Provide excellence customer service to all the dealership’s customers.
Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
Greet customers immediately, in a courteous and friendly manner.
Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Commitments

Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling, be available to work Saturdays
Attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
Demonstrate a professional approach to customer service.
Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

Must have ability to get along with a broad customer base.
Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
Must be available to work Saturdays.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits: