Automotive Service Advisor

Jaguar Land Rover Tysons Corner • Full-time • Vienna, Virginia, United States • $75k - $150k / year • 2w ago

Job Summary
At Jaguar Land Rover Tysons Corner, we are looking for a Service Advisor who understands what hospitality looks like—someone who believes that every interaction is an opportunity to create a memorable, elevated experience. If you are the type of person who goes above and beyond simply because it’s who you are, you’ll thrive here.

We are seeking an experienced, customer-focused Service Advisor to join our high-performing team. As the first point of contact for every service guest, you will define the tone, build trust, and influence the overall success of our service department. This role directly impacts customer satisfaction, service sales performance, and the long-term loyalty of our clients.

Responsibilities

Greet every customer promptly and courteously—100% of the time—delivering an elevated, luxury-level service experience
Acknowledge guests waiting in line and keep them proactively informed of wait times
Schedule service appointments using approved dealership tools and technology
Communicate effectively to understand customer concerns and document them accurately
Interpret customer statements with clarity, empathy, and professionalism
Review service recommendations and secure customer approval before work begins
Set expectations by providing accurate cost estimates and realistic completion times
Confirm complete customer and vehicle information, including payment method
Test drive customer vehicles as needed to verify concerns and ensure proper diagnosis
Conduct visual inspections for bodywork or cosmetic needs and present recommendations
Advise customers on proper maintenance using Jaguar and Land Rover manufacturer guidelines
Ensure all repair orders are accurate, complete, and processed according to dealership standards

Experience

High-line automotive service experience strongly preferred
Proven record of strong service sales performance and outstanding CSI
Excellent communication and interpersonal skills
A professional, polished appearance and demeanor befitting a luxury brand
A team-oriented mindset with integrity, empathy, and a deep respect for the customer experience

If you excel at customer care, enjoy guiding guests through a premium service journey, and take pride in creating exceptional experiences, we want to hear from you.

Job Type: Full-time

Pay: $75,000.00 - $150,000.00 per year

Benefits: