Service Manager

Confidential • Full-time • Buckeystown, Maryland, United States • $50k - $70k / year • 2m ago

We are looking for a Service Manager experienced in the heavy duty tire industry and OTR tire industry to lead our team. (Experience in Heavy duty repair is encouraged but not required).

Min 2 years Experience in Heavy Tire and OTR industry Required

Min 2 years combined experience as shop management / shop foreman / lead tech to qualify.

Must be articulate in Automotive , HD tire and OTR terminology.

Bay and time management scheduling is required.

Experience in Diesel repair / Trailer repair / Heavy duty suspension repair and Alignments is encouraged (Not required).

Position Overview

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Supervises all functions of service department personnel and activities. Responsible for delivering prompt,courteous and professional service to customers.Essential Job Functions (include the following. Other duties may be assigned.)

Supervise service personnel, promote teamwork and manage an efficient workplace.
Conduct weekly meetings with service personnel.
Quote product and service prices to customers as needed.
Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner. Maintain a daily log of all call activity. Save daily log for 6 months. Call customers back upon completion of road call. Obtain PO’s.
Generate computer work orders. Review service work orders for complete information such as required customer information, repairs, mounts, new tires, valves, tolls and hours of service before giving to office. Work orders must be ready for billing within 24 hours of the service. Compare the prior night’s work order(s) to the answering service log. Ensure that all work orders are accounted for.
Ensure that all products leave with proper paperwork. Communicate and record any attempts by an employee who violates company policy/procedures.
With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus the night time duty roster.
Ensure that requested mounts, flats and balances are done in time for delivery.
Ensure that new hires are not exposed to any potential danger without having had the proper training.
Inspect and maintain cleanliness and organization of service department, service vehicles and equipment. Ensure that VMR’s are complete and turned in to office once a week.
Ensure that service personnel are in company approved attire.
Ensure that ALL air gauges are checked weekly.
Maintain minimum levels of service supplies.
Meet with Department/Branch Managers to ensure coordination of service activities with activities of other departments such as production, sales, warehouse and office.
Responsible for scheduling maintenance and repair of service vehicles and equipment.
Participate in planning personnel safety and plant protection activities. Enforce use of safety equipment. You are responsible for the safety of the personnel at your location.
Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Branch Manager.
Use computer to check inventory, generate service work orders and to check retread status.
Ensure that Outside Service calls are completed within 2 hours of customer contact.
As needed, perform any service personnel’s job duties to ensure prompt services to our customers.
Daily work hours may be extended based on business needs, which could include weekends.
Supervisory responsibilities: Directly supervise 2-15 employees. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing and training employees; scheduling, performing and directing service work; addressing complaints and resolving problems; appraising performance; rewarding and disciplining employees. Reporting vacation days, PTO days and excessive absenteeism and tardiness to Branch Manager.