Turn conversations into appointments. Turn appointments into opportunities. Build a career with Riverside Kia.
Riverside Kia is looking for an energetic, competitive, and customer-focused BDC Agent to join our growing sales team. This is not a traditional call-center position. You will be the first point of contact for customers who are actively searching for their next vehicle, and your communication can be the reason they choose Riverside Kia.
The ideal candidate is confident on the phone, comfortable with texting and email, organized with follow-up, and motivated by goals and earning potential. Automotive experience is helpful, but we are willing to train the right person who brings a strong work ethic, a positive attitude, and the desire to succeed.
What You’ll Do
- Respond quickly and professionally to incoming internet leads, phone calls, texts, and customer inquiries.
- Schedule and confirm sales appointments for customers interested in purchasing or leasing a vehicle.
- Build excitement around our vehicles, current inventory, dealership experience, and available offers.
- Follow up consistently with internet leads, phone prospects, showroom visitors, missed appointments, and unsold customers.
- Communicate with customers through phone, text, email, and video based on their preferred method of contact.
- Provide accurate information regarding vehicle availability, features, pricing, and the purchasing process.
- Maintain detailed and accurate notes inside the dealership’s CRM system.
- Work closely with sales managers and sales consultants to ensure a smooth customer handoff.
- Re-engage previous customers and identify opportunities for repeat and referral business.
- Meet or exceed daily activity, appointment, show, and sales performance goals.
- Deliver a professional, friendly, and memorable experience during every customer interaction.
What We’re Looking For
- Previous customer service, call-center, appointment-setting, or sales experience is preferred.
- Automotive dealership or BDC experience is a plus, but not required.
- Strong phone presence with excellent verbal and written communication skills.
- Ability to confidently overcome objections and ask customers for the appointment.
- Comfortable communicating through phone calls, text messages, email, and video.
- Strong computer, typing, and organizational skills.
- Ability to manage multiple customers and follow-up tasks without losing attention to detail.
- Dependable, punctual, coachable, and motivated by performance.
- Positive attitude and the ability to work in a fast-paced, team-oriented environment.
- Bilingual English and Spanish is a plus.
- Must have a valid driver’s license and the ability to meet dealership employment requirements.
Who Succeeds in This Position?
Successful BDC Agents come from many different industries, including automotive sales, retail, hospitality, real estate, wireless sales, insurance, customer service, banking, and call centers.
You may be a great fit if you:
- Enjoy speaking with people and building relationships.
- Are persistent without being pushy.
- Thrive in a competitive, goal-driven environment.
- Follow through when others give up.
- Want your effort and performance to directly impact your income.
- Are looking for a long-term career rather than just another job.
What Riverside Kia Offers
- Competitive compensation with performance-based earning opportunities.
- Professional training, coaching, and ongoing support.
- A strong selection of exciting Kia vehicles customers want to buy.
- Opportunities for advancement within the dealership.
- A fast-paced, professional, and team-focused work environment.
- The opportunity to build valuable automotive sales and customer-service experience.
- Employee benefits and dealership programs for eligible team members.
Join the Riverside Kia Team
At Riverside Kia, we believe speed, consistency, communication, and follow-up create results. We are looking for someone who is ready to work, ready to learn, and ready to compete.
If you are motivated, dependable, and confident speaking with customers, apply today and start building your automotive career with Riverside Kia.
Riverside Kia is an equal opportunity employer. Employment eligibility and benefits may vary based on position and company policy.
Job Type: Full-time
Pay: $45,000.00 - $95,000.00 per year
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
