BDC Manager

Confidential • Full-time • Schererville, Indiana, United States • $16 - $25 / hour • 2w ago

Experienced Dealership -BDC Manager

Napleton Auto Group is looking for a qualified and motivated individual to join their team! If you are a strong and motivated BDC Manager and ready to take your career to the next level, we have the opportunity you've been looking for.

What We’re Looking For:

Our BDC Manager will be responsible for overseeing and assisting the Internet Sales Representatives who respond to internet inquiries and generate sales with customers that contact the dealership or who have visited the dealership. This highly accountable and process-oriented position uses lead management tools, advanced Customer Relationship Management software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Business Development Manager should be technically proficient or be able to be trained to be technically proficient in using in-house, customer service, data mining and campaigning tools and to develop a deep understanding of all dealership products and services offered to drive an overall positive customer experience.

Benefits:

Medical Plan
Dental Plan
Vision Plan
401(k) Savings Plan
Basic Life Insurance
Discounts on Products and Services
Flexible Schedules
Work Life Balance

Responsibilities:

Training internet sales team to respond promptly, professionally and courteously to all internet leads
Providing scripts and workflow tools to staff to ensure uniform customer service
Ensuring that all staff members are promptly and accurately entering all customer inquiry data into CRM software
Overseeing the generation of sales appointments
Effectively utilizing lead management tools
Compiling all necessary reports, forms and other documentation on a timely basis
Understand buying patterns of telephone prospects
Exhibiting ethical behavior, providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction
Interface with other department heads
Participate in management meetings

Qualifications:

2+ years’ experience as a Business Development Manager at a dealership, preferred
Ability to teach and train staff to be disciplined, process-oriented and sales-driven through inbound, outbound appointment and sales calls, internet leads and internally generated customer opportunities
Ability to gain overall knowledge of automotive sales and service department operations
Strong organizational and leadership skills
Knowledge of social media, social media channel marketing and social media blogging
Ability to manage and motivate staff members
Familiarity with dealership database systems

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits: