Position Summary
Oversees all service operations for a professional racing team's high-performance vehicle program. This role requires management of technicians, customer vehicles, service scheduling, transportation logistics, parts ordering and quality control while ensuring exceptional customer service. The position may also lead the planning and execution of exclusive track day experiences and customer driving events.
Key Responsibilities
- Manage daily service department operations and technician workflow.
- Oversee maintenance, repairs, and diagnostics.
- Serve as the primary contact for customer service and vehicle consultations.
- Ensure all work meets team, manufacturer, and safety standards.
- Manage parts inventory, vendor relationships, and shop resources.
- Recruit, train, and develop service technicians and support staff.
- Organize and coordinate private track day events, vehicle logistics, and customer experiences.
- Work directly with high-profile clients to ensure exceptional service and event execution.
- Support race team vehicle preparation and trackside operations as needed.
Qualifications
- 5+ years of automotive service management experience.
- Strong knowledge of luxury, exotic, and high-performance vehicles.
- Experience leading service technicians and automotive operations.
- Exceptional customer service, communication, and organizational skills.
- Motorsports, Mercedes dealership, or racing team experience preferred.
Key Attributes
- Leadership and professionalism
- Strong technical and operational expertise
- Customer-focused mindset
- Event planning and project management skills
- Passion for motorsports and automotive performance
Pay: $70,000.00 - $90,000.00 per year
Benefits:
Work Location: In person
