Service Manager – Audi Lafayette
Lafayette, Louisiana | Relocation Opportunity Available
The Opportunity: Lead the Audi Service Experience
Audi Lafayette is seeking an accomplished Service Manager with Audi dealership experience and a proven track record in luxury fixed operations to lead, develop, and elevate our service department.
This is more than an opportunity to manage daily service operations. It's an opportunity to help define what exceptional Audi ownership looks like in Acadiana.
We are looking for a leader who understands the Audi brand from the service lane to the final vehicle delivery. Someone who appreciates Audi's commitment to precision engineering, progressive technology, sophisticated design, and uncompromising customer care—and knows how to translate those values into an exceptional service experience.
Direct Audi dealership experience is strongly preferred. Candidates should bring a deep understanding of Audi service operations, manufacturer standards, factory training, warranty processes, customer retention, and the expectations of luxury vehicle owners.
You know that Audi customers expect more than a repair. They expect transparency, expert technical knowledge, proactive communication, convenience, and confidence that their vehicle is in the right hands.
If you've successfully led a high-performing Audi service department, developed exceptional advisors and technicians, improved operational performance, and built lasting customer relationships, we want to hear from you.
About Audi Lafayette
Audi represents precision, performance, innovation, and progressive luxury. At Audi Lafayette, we're building a dealership experience that reflects those values at every customer touchpoint.
As part of Community Auto Group, Audi Lafayette has an opportunity to establish itself as a premier luxury automotive destination in Acadiana. Our Service Manager will play a pivotal role in building the people, processes, and culture required to deliver an ownership experience worthy of the four rings.
We're looking for a leader who takes pride in the Audi brand, believes in the importance of factory-certified expertise, and understands that exceptional service is essential to long-term customer loyalty.
Why Lafayette? More Than a Career Move
Relocating for the right opportunity is a significant decision. Lafayette offers a distinctive combination of professional opportunity, cultural richness, and quality of life.
Authentic Louisiana Culture
Live in the heart of Cajun Country, where hospitality, tradition, and community are part of everyday life.
An Incredible Food Scene
Enjoy everything from acclaimed restaurants to legendary local favorites in one of Louisiana's most celebrated culinary destinations.
Music and Festivals
Experience live music, cultural festivals, and year-round events that make Lafayette a destination in its own right.
Affordable Living
Enjoy a comparatively affordable cost of living, spacious homes, shorter commutes, and more opportunities to enjoy life outside of work.
Family-Friendly Communities
Discover welcoming neighborhoods, schools, and a strong sense of community.
Outdoor Recreation
Enjoy fishing, hunting, golf, boating, and outdoor activities throughout the region.
Professional Opportunity
Help shape a growing luxury dealership while building your own leadership legacy.
What You'll OwnAudi Service Operations and Performance
- Lead all daily service department operations in alignment with Audi standards and dealership objectives.
- Deliver a premium ownership experience consistent with Audi's brand promise.
- Establish clear performance expectations for service advisors, technicians, and support personnel.
- Maximize labor sales, technician productivity, effective labor rate, hours per repair order, and departmental profitability.
- Maintain appropriate workflow, scheduling, capacity planning, and repair order controls.
- Ensure compliance with Audi manufacturer requirements, warranty policies, service procedures, and applicable regulations.
Audi Customer Experience and Retention
- Ensure every customer interaction reflects the professionalism and attention to detail expected of an Audi dealership.
- Drive Customer Satisfaction Index (CSI), online reputation, customer retention, and loyalty.
- Establish consistent standards for service recommendations, repair explanations, status updates, and vehicle delivery.
- Ensure customers receive timely, proactive communication throughout the repair process.
- Resolve escalated concerns with urgency, professionalism, and a commitment to protecting the Audi ownership experience.
- Build relationships that encourage repeat service visits and long-term brand loyalty.
Leadership and Team Development
- Recruit, train, mentor, and retain high-performing service advisors, technicians, and support staff.
- Build a culture of accountability, collaboration, professionalism, and continuous improvement.
- Develop employees through coaching, performance reviews, and clearly defined expectations.
- Support Audi factory training and certification pathways for eligible personnel.
- Develop future leaders and create a workplace where employees take pride in representing the Audi brand.
Operational Excellence and Financial Management
Monitor, analyze, and improve key performance indicators, including:
- Effective Labor Rate (ELR)
- Hours Per Repair Order (HPRO)
- Technician Efficiency and Productivity
- Customer Satisfaction Index (CSI)
- Customer Pay, Warranty, and Internal Labor Performance
- Warranty Processing and Reimbursement
- Customer Retention and Repeat Repair Orders
- Service Department Gross Profit and Expense Control
Use performance data to identify opportunities, improve processes, strengthen profitability, and deliver measurable results.
Cross-Department Collaboration
Partner closely with Parts, Sales, Finance, and Executive Leadership to create a seamless customer experience.
Work collaboratively to support vehicle deliveries, internal repair needs, pre-owned vehicle reconditioning, service-to-sales opportunities, and customer retention initiatives.
What We're Looking ForAudi Dealership Experience Is a Priority
Our ideal candidate has previous Service Manager or senior service leadership experience at an Audi dealership and understands the operational, technical, and customer experience requirements associated with the brand.
We are particularly interested in candidates who bring experience with:
- Audi service department operations and manufacturer standards.
- Audi warranty procedures and factory service processes.
- Audi technician certification and factory training programs.
- Luxury customer expectations and premium service delivery.
- Audi customer satisfaction, retention, and service loyalty initiatives.
- Service department financial management, KPI accountability, and profitability improvement.
Experience with other premium European brands—including BMW, Mercedes-Benz, Porsche, or Volkswagen—will also be considered, particularly when accompanied by strong luxury service leadership and the ability to transition successfully into Audi operations.
Proven Leadership
You have successfully led service operations, improved departmental performance, and developed teams that deliver measurable results in customer satisfaction, productivity, and profitability.
A Builder's Mentality
You don't simply maintain a department. You identify opportunities, improve processes, establish accountability, and build a stronger operation.
A Customer-First Mindset
You understand that luxury customers expect transparency, convenience, expertise, and consistent communication. You make those expectations part of the department's daily culture.
Strong Business Acumen
You are comfortable managing financial performance, analyzing KPIs, controlling expenses, maximizing labor profitability, and making informed operational decisions.
Brand Ambassador
You take pride in representing Audi. You understand that every service interaction influences the customer's perception of the brand and the likelihood of returning for future service and vehicle purchases.
Relocation Ready
You are excited about the opportunity to relocate to Lafayette, Louisiana, and lead a luxury service operation with significant potential.
Compensation and Benefits
Estimated Annual Compensation: $140,000–$200,000+
Performance-based incentives tied to departmental profitability, operational performance, customer satisfaction, and growth.
Benefits include:
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Service and Parts Discounts
- Life Insurance
- Ongoing Audi Factory Training Opportunities
- Leadership Development Opportunities
- Relocation Assistance Available for the Right Candidate
Compensation and benefits are subject to the dealership's compensation plan and applicable eligibility requirements.
Schedule
Full-time leadership position, including Saturday availability and presence during key business hours as required by dealership operations.
Why This Opportunity Stands Out
This is an opportunity to make a meaningful impact on an Audi dealership and its future.
- Represent one of the world's most respected luxury automotive brands.
- Lead a service department where Audi standards and customer experience matter.
- Build a high-performing team committed to technical excellence and customer loyalty.
- Improve operational performance while creating a culture of accountability and professional growth.
- Help establish Audi Lafayette as a leading luxury service destination in Louisiana.
- Build a lasting leadership legacy within a growing automotive group.
Ready to Lead Audi Lafayette?
If you're an experienced luxury automotive Service Manager with a strong Audi background, a passion for exceptional customer service, and the leadership skills to build a high-performing department, we want to meet you.
Bring your Audi experience. Bring your leadership. Help us deliver a service experience worthy of the four rings.
Apply today and help define the future of Audi service in Acadiana.
Pay: $140,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
