Automotive Service Manager

Toyota of Greensboro • Full-time • Greensboro, North Carolina, United States • $120k - $180k / year • 1m ago

We are seeking a skilled and experienced Automotive Service Manager to join our Service team.

Why Toyota of Greensboro?

Toyota of Greensboro in beautiful Greensboro, NC is the 1st Toyota Dealership ever established in the Southeastern United States in 1965. Owned and operated on Battleground Avenue by the Rice Family for over 60 years, we offer a professional work environment with opportunity for growth, advancement, and a long term career. Our paid training program is a fun & interactive experience. You will learn about Toyota product offerings, our sales process and how we retain our customers for life.

Toyota of Greensboro has been the proud recipient of the President’s Club award for more than 20 years. We are the largest new vehicle dealer in Greensboro and have some of the highest customer retention rates in the region. We are on the hunt for energetic candidates that have excelled in a fast paced environment.

SUMMARY

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.

WE OFFER:

Paid training
Competitive health insurance rates
Five day work week
Medical Plan Benefits
401(k) retirement plan
Generous incentive and bonus programs
Discount vehicle purchase program

SCHEDULE:

Monday thru Friday 7am to 6pm
Saturday 7am to 5pm
Off Thursday and Sunday
Please note this position may require additional hours if the event arises. Either the Service Manager or Service Lane Manager should be on the property Mon thru Friday 7am to 7pm and Sat 7am to 6pm. In the event of training or vacations the schedule should be adjusted for coverage.

RESPONSIBILITIES:

Forecasts goals and objectives for the department and strives to meet them
Hires, trains, motivates, counsels, and monitors the performance of all service department staff
Prepares and administers an annual operating budget for the service department
Maintains reporting systems required by general management and the factory
Attends managers meetings
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Strives for harmony and teamwork within the department and with all other departments
Develops and implements a marketing plan which promotes new and repeat business
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc
Understands and ensures compliance with manufacturer warranty and policy procedures
Accounts for all documents; ensures that none are missing and all are processed correctly
Holds weekly department meetings
Directs and schedules the activities of all department employees
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
Monitors technicians' daily productivity reports and corresponding payroll records
Monitors and follows up on parts orders with the parts manager to ensure availability
Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Informs repair technicians of time allowances on each repair order
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Serves as liaison with factory representatives
Ensures the proper care, storage, and inventory of special tools
Ensures that customers' service files are up-to-date and readily available for reference
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Prepares pricing guides and maintenance menus for frequent labor operations
Handles customer complaints immediately and according to dealership's guidelines
Establish and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
Maintains safe work environment
Maintains a professional appearance

REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Five years related experience and/or training; or equivalent combination of education and experience
Organized and friendly personality
Dealership experience is preferred
Knowledge of dealership drive lane
Demonstrated ability to manage others
Valid in-state driver's license and automobile insurance
Clean driving record
Applicants must be at least 21 years of age due to company’s liability insurance requirements

All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.