BDC Representative

Tasca Automotive Group • Full-time • Boston, Massachusetts, United States • $39.44k - $56.79k / year • 2m ago

Summary:
We are seeking enthusiastic, driven, and customer-focused individuals to join our dynamic multi-location team as BDC Sales Coordinators. In this vital role, you will manage inbound and outbound calls, schedule and confirm appointments, follow up on leads, and support the sales process with exceptional customer service. This is an exciting opportunity for individuals looking to build a rewarding career in automotive sales support. Full training is provided. We offer competitive pay, growth potential, and a comprehensive benefits package. Equal Opportunity Employer.

Key Responsibilities:

Handle inbound and outbound calls with professionalism and urgency
Schedule, confirm, and follow up on customer appointments
Re-schedule missed appointments and maintain consistent customer communication
Generate business through proactive outreach to previous, current, and potential clients
Assist customers in setting appointments to view or purchase vehicles
Provide exceptional support for vehicle selection and dealership services
Respond promptly to online leads, emails, chats, and other digital inquiries
Act as a liaison with third-party automotive buying services
Keep accurate records and report progress regularly
Forward messages to the appropriate department and ensure timely customer follow-up
Stay informed on new vehicles, features, and dealership promotions
Participate in ongoing training and development sessions

Qualifications:

Excellent phone communication and customer service skills
Strong computer and internet navigation skills
Ability to multitask and stay organized in a fast-paced environment
Positive, professional attitude with a willingness to learn
Punctual, dependable, and well-groomed
Ability to take direction and accept feedback constructively
Team player with strong interpersonal skills
Understanding of company policies and procedures

Compensation & Benefits:

Hourly wage plus performance-based commission
Paid training provided
Opportunities for advancement
Benefits available for full-time employees

Reporting To:

BDC Manager
BDC Team Lead

This is your opportunity to join a winning team and be part of a fast-growing automotive group. Apply today and take the first step toward a successful career!

Job Type: Full-time

Benefits: