Automotive Service Advisor/Writer

PERFORMANCE FORD LINCOLN • Full-time • Randolph, New Jersey, United States • $65k - $100k / year • 1w ago

Performance Ford Lincoln in Randolph, NJ is seeking full-time Service Advisors to join our award winning team. This is a great opportunity to work for an exciting company in a fast-paced environment.

COMPETETIVE PAY PLAN $$
Service Advisor Benefits:

Opportunity to work in a cohesive and supportive team environment
Brand new, state-of-the-art facilities and equipment
Opportunity for advancement in a growing company
Comprehensive insurance plans
401(k)
Paid vacation days, sick days, and holidays

Responsibilities include, but are not limited to:

Greet customers and carefully record the customer’s concerns to generate an accurate work order. Track the status of open repair orders during the day keeping both the customers and Manager updated with approvals and delays.
Obtain the training necessary to know what is covered under warranty.
Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
Notify customers that their vehicles are ready for pickup, cashier & close tickets.
Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Job Requirements:

Minimum of 5 years’ experience in a service advisor role strongly preferred.
Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.
Excellent verbal and math skills. These skills may be tested and evaluated.
Ability to be insured to operate a motor vehicle. This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors

Equal Opportunity Employer

Background and Drug Screen Required

Pay: $65,000.00 - $100,000.00 per year

Benefits: