Service Manager

Sunrise Transportation • Full-time • Crestwood, Illinois, United States • $80k - $88k / year • 3w ago

Service Manager

Location: Crestwood, IL
Job Type: Full-Time

Sunrise Transportation is seeking an experienced Service Manager to join our Crestwood team.

The Service Manager is responsible for building and leading a high-performing maintenance team while fostering a workplace culture centered on safety, quality, accountability, and trust. This position works closely with the Operations Team to maintain a reliable, safe, and high-performing fleet that supports our drivers, students, and communities.

The ideal candidate is an experienced automotive or heavy-equipment professional who can effectively manage people, workflow, maintenance operations, costs, and overall fleet readiness.

Join Sunrise Transportation and become part of a leading student transportation provider serving communities throughout the Midwest and Northeast.

Responsibilities

Organize, prioritize, and manage daily service workflow and shop throughput.
Ensure all repairs and maintenance are completed safely, efficiently, and cost-effectively.
Partner with senior leadership on budgeting, cost-control strategies, and maintenance planning.
Maintain a strong focus on completing repairs correctly the first time while ensuring quality and safety standards are met.
Train, coach, and lead technicians in diagnostic procedures, maintenance, and repairs.
Utilize fleet management software to manage repair orders and track completed repairs and scheduled maintenance.
Coordinate and manage IDOT safety inspection schedules.
Maintain parts inventory and oversee ordering of parts, tires, fluids, and other shop supplies.
Coordinate with outside vendors to ensure outsourced repairs are completed accurately and in a timely manner.
Manage employee schedules, shift coverage, and timecard administration.
Ensure maintenance facilities remain clean, organized, and compliant with safety standards.
Work alongside technicians as needed to assist with diagnostics, troubleshooting, maintenance, and repairs.
Partner with Operations to ensure vehicles are available, reliable, and prepared to safely transport students.

Qualifications

Minimum of 7 years of experience in the automotive, heavy-equipment, fleet maintenance, or a related industry; or
Minimum of 5 years of related experience with an associate degree.
1–3 years of supervisory or management experience preferred.
Professional technician experience working with gasoline and/or diesel engines required.
High school diploma or equivalent required.
ASE certifications preferred.
Knowledge of DOT rules, regulations, and vehicle safety requirements.
Valid driver's license required.
CDL is not required but is considered a plus.
Proficiency with computers, email, fleet management systems, and basic administrative software.
Strong organizational, leadership, communication, and problem-solving skills.
Ability to successfully complete required drug testing.

Physical Requirements

Must be able to work flexible schedules or shifts as operational needs require.
Regularly required to stand, walk, use hands to handle or operate equipment, reach with hands and arms, and communicate effectively.
Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Must occasionally be able to lift and/or move up to 50 pounds.
Must be comfortable working in environments that may include extreme heat, cold, moisture, and moderate noise.
May be exposed to water, fumes, oils, chemicals, and other materials commonly found in a vehicle maintenance facility.