Automotive Service Manager - GM

Napleton Autos Corporate • Full-time • Oak Brook, Illinois, United States • $100k - $120k / year • 4w ago

Pay: $100,000.00 - $120,000.00 per year

Job description:

Overview

General Motors dealership, is looking for an experienced and motivated Automotive Service Department Manager to lead our General Motors service operations. This position is responsible for managing daily activities in the service department, driving profitability, ensuring exceptional customer satisfaction, and maintaining full compliance with GM standards and processes. Family oriented and exceptional work environment.

The ideal candidate will be a hands-on leader with strong operational knowledge, excellent interpersonal skills, and a proven track record of successfully managing a service department.

Key Responsibilities

Manage and oversee all daily operations of the service department
Lead, train, and develop service advisors, technicians, and support staff
Ensure compliance with GM policies, warranty procedures, and manufacturer standards
Monitor and improve key performance indicators (KPIs) including CSI, productivity, efficiency, and profitability
Handle escalated customer concerns and ensure a high level of customer satisfaction
Maintain proper scheduling, workflow, and shop capacity planning
Control departmental expenses and maximize gross profit
Oversee warranty administration and ensure accurate documentation and submissions
Collaborate with parts, sales, and management teams to ensure smooth dealership operations
Maintain a safe, clean, and professional work environment

Qualifications

Minimum 3–5 years of automotive service management experience (GM dealership experience strongly preferred)
Strong understanding of GM warranty, service processes, and manufacturer programs
Proven leadership and team-building skills
Excellent communication, customer service, and problem-solving abilities
Ability to analyze service performance metrics
Experience with Tekion (DMS) is a valuable asset.
Valid driver’s license and acceptable driving record

Compensation & Benefits