Job Overview
Join our dynamic automotive team as a Chevy Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your energetic approach will help guide clients through the service process, recommend necessary repairs, and ensure their vehicles are back on the road safely and efficiently. If you thrive in a fast-paced environment, possess a passion for automotive technology, and excel at building lasting customer relationships, this is the perfect opportunity to accelerate your career in auto service management!
Duties
- Greet customers warmly and professionally, establishing trust and rapport from the first interaction
- Listen carefully to customer concerns and accurately document vehicle issues for service technicians
- Prepare detailed repair estimates using estimating software, ensuring transparency and clarity
- Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission diagnostics to maximize customer value
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Communicate repair progress and cost estimates clearly to customers, providing exceptional client communication throughout the process
- Manage cash handling and billing procedures accurately while maintaining detailed service writing records
- Leverage automotive diagnostics knowledge to assist in identifying mechanical issues involving diesel engines, air brakes, shocks & struts, or collision repair needs
- Promote dealership services by educating clients on vehicle maintenance plans and auto repair options
- Maintain a thorough understanding of automotive repair procedures including oil changes, tire services, wheel alignments, suspension work, brake repairs, transmission diagnostics, and auto body repairs
Experience
- Proven dealership experience or service advisor background within an automotive environment preferred
- Strong mechanical knowledge with hands-on experience as a service technician or mechanic is highly advantageous
- Familiarity with estimating software and computer-aided vehicle damage estimating tools is essential
- Demonstrated ability in auto estimating, service writing, and collision repair processes
- Knowledge of automotive diagnostics across various systems including transmissions, diesel engines, air brakes, shocks & struts is desirable
- Excellent customer service skills with a focus on client communication and relationship building
- Experience in auto sales or automobile sales is a plus but not required
- Valid driver’s license with a clean driving record to facilitate vehicle test drives when necessary
Join us to be part of an energetic team dedicated to delivering top-tier automotive care! Your mechanical expertise combined with your passion for customer satisfaction will help us set new standards in auto service excellence.
Pay: $48,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
