Customer Service Supervisor/Manager

Maxi Aids Inc • Full-time • Farmingdale, NY, US • $45k - $50k / year • 5h ago

We are looking for an experienced Customer Service Supervisor / Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and management policies
Maintain an orderly workflow according to priorities, and cross train staff for multiple functions and ability redundency.

Skills

Proven working experience as a customer service manager / supervisor
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead,
Strong written and verbal communication skills, including keeping the General manager informed of any issue or opportunities that may come up.
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits: