Service Advisor

Pohanka Toyota of Salisbury • Full-time • Salisbury, Maryland, United States • $45k - $73.55k / year • 2w ago

Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will have a strong background in automotive service and repair, coupled with excellent communication skills to effectively interact with customers. As a Service Advisor, you will play a critical role in ensuring customer satisfaction by providing expert advice on vehicle maintenance and repair services.

Responsibilities

Greet customers and assess their automotive service needs.
Provide detailed explanations of service recommendations and repairs.
Utilize your mechanical knowledge to assist customers in understanding their vehicle issues.
Upsell additional services based on customer needs and vehicle condition.
Collaborate with service technicians to ensure timely completion of repairs.
Maintain accurate records of customer interactions, services performed, and parts used.
Handle cash transactions and process payments efficiently.
Stay updated on automotive diagnostics, repair techniques, and dealership policies.
Assist in managing the service department's workflow to optimize efficiency.

Requirements

Previous dealership experience is highly preferred.
Strong background in auto service management or service writing.
Proficient in automotive diagnostics and mechanical knowledge.
Experience in upselling automotive services and products.
Familiarity with vehicle maintenance procedures including oil changes, brake repair, alignments, and suspension work.
Knowledge of diesel engine repair, shocks & struts, transmissions, tire service, and air brake systems is advantageous.
Excellent customer service skills with the ability to build rapport with clients.
Ability to perform auto estimating accurately for repairs needed.
Previous experience as a mechanic or service technician is a plus.
Strong sales acumen with an understanding of automobile sales processes. Join our team as a Service Advisor where your expertise will contribute to delivering exceptional automotive service experiences for our valued customers.

Job Type: Full-time

Pay: $45,000.00 - $73,547.27 per year

Benefits: