General Manager- House Doctors of Eastern Shore (MD)
Overview
Job Type: Full-Time | Coverage Area: Ocean City, Salisbury, Pocomoke City, and Snow Hill, MD | Pay: $26–$32+/hour to start (higher end for active MHIC license holders), with a path to salary + performance bonus as the business ramps Benefits: Health insurance contribution, retirement plan participation, mileage/vehicle allowance
The Opportunity
House Doctors is a growing handyman services franchise (part of Premium Service Brands) launching on Maryland's Eastern Shore, and we're looking for the person who will run it day-to-day. This isn't a desk job — you'll be out in the field across Ocean Pines, Ocean City, Salisbury, Pocomoke City, Snow Hill and surrounding areas: hiring and building our technician team, meeting homeowners to estimate and close jobs, generating leads through local business relationships in a company brand wrapped vehicle, and occasionally picking up tools yourself when a job needs an extra hand.
This role runs with real autonomy — you collaborate with the franchise owner to make the calls that keep the business moving day to day.
What You'll Own
- Team building: Recruit, hire, train, and — when necessary — let go of technicians as we grow from our first hires to a full crew
- Estimating & sales: Meet with homeowners, scope jobs accurately, and close the sale
- Lead generation: Build relationships with local Realtors, property managers, insurance agents, and other referral partners across the Eastern Shore (some leads provided)
- Field work: Jump in on jobs yourself when needed — painting, minor repairs, punch-list items — especially in the early ramp-up phase
- Operations: Scheduling, vendor/supplier relationships, quality control, and customer follow-up (complete with customer care phone network)
- Business development on key service lines, including exterior door replacement and outdoor living additions (screened porches, covered patios), etc
Other activities
- Lead and manage the entire construction portfolio, including planning, execution, and completion of projects across multiple sites. Mastering franchise provided ERP and estimating tools.
- Develop and implement strategic plans to expand business opportunities, improve operational workflows, and enhance overall profitability.
- Oversee project management teams to ensure projects meet quality standards, safety regulations, and client specifications.
- Manage profit & loss statements by analyzing financial data in Excel and other tools to optimize revenue streams and control costs.
- Drive process improvements through lean management principles to increase efficiency and reduce waste across operations.
- Cultivate strong relationships with clients, subcontractors, suppliers, and internal teams to ensure seamless collaboration and customer satisfaction.
- Lead executive-level team meetings, communicate managerial decisions effectively, and foster a culture of continuous development and high performance.
Skills
- 2+ years of experience in home improvement, remodeling, or a skilled trade — active or eligible-for MHIC (Maryland Home Improvement Commission) license strongly preferred
- Experience estimating and closing home improvement or service jobs
- Comfortable supervising and making personnel decisions independently
- Self-starter who thrives with minimal day-to-day oversight
- Strong communicator who can build trust with homeowners and local business partners alike
- Hands-on and willing to swing a hammer or hold a paintbrush when the job calls for it
- Reliable transportation and willingness to travel daily throughout the Ocean Pines, Ocean City, Salisbury, Pocomoke City, and Snow Hill area; valid driver's license
Why This Role
- Ground-floor opportunity to shape a new local business from its earliest hires
- Real autonomy and ownership over how the business runs day-to-day
- Company-assisted health coverage and retirement plan contribution
- Clear path from hourly to salary + performance-based pay as the team and revenue grow
Join us as a General Manager - Construction where your strategic vision will shape impactful projects while fostering a vibrant team environment focused on excellence!
Pay: $63,000.00 - $68,000.00 per year
Benefits:
License/Certification:
Work Location: In person
