Automotive Service Consultant

Bridgeton Auto Mall • Full-time • Bridgeton, New Jersey, United States • $50k - $100k / year • 3w ago

Job Overview
We are seeking a dynamic and customer-focused Automotive Service Consultant to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking automotive repairs and maintenance services. Your energetic approach and excellent communication skills will ensure a seamless experience for clients while accurately documenting vehicle issues, estimating repair costs, and coordinating with technicians. This position offers an exciting opportunity to be the bridge between our valued customers and our skilled service team, driving customer satisfaction and dealership success.

Duties

Greet customers warmly, listen attentively to their vehicle concerns, and gather detailed information about their automotive needs
Write clear, comprehensive service orders and estimates using auto estimating tools, ensuring all necessary repairs are documented accurately
Communicate effectively with technicians regarding diagnostic findings, repair procedures, and parts requirements
Upsell additional services such as oil changes, tire rotations, alignments, brake repairs, suspension work, transmission services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs to maximize customer value
Manage customer inquiries professionally via phone or in person, providing updates on vehicle status and explaining repair options transparently
Handle cash transactions and process payments efficiently while maintaining accurate records of all service activities
Collaborate with the sales team to promote vehicle maintenance packages and automotive sales opportunities that enhance customer loyalty

Requirements

Proven dealership experience or service writing background in an automotive environment
Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, oil changes, brake repair, suspension systems, tire service, alignment, shocks & struts, diesel engines, and auto body work
Familiarity with auto service management software and auto estimating tools
Excellent customer service skills with the ability to communicate technical information clearly and confidently
Mechanical knowledge gained through mechanic experience or service technician roles is highly desirable
Ability to handle cash transactions accurately and maintain detailed records of all transactions
Sales-oriented mindset with a talent for upselling additional services and vehicle sales opportunities

Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! We value energetic professionals who thrive in a fast-paced environment and are passionate about providing outstanding customer experiences. This is a paid position that offers growth opportunities within a supportive dealership culture committed to your success.

Pay: $50,000.00 - $100,000.00 per year

Benefits: