Experienced Automotive Service Advisor / Assistant Service Manager - Dover Lincoln Mazda

HERTRICH Family of Automobile Dealerships • Full-time • Dover, Delaware, United States • $38.75k - $57.41k / year • 2m ago

Experienced Automotive Service Advisor / Assistant Service Manager Full-Time | Hertrich Family of Automobile Dealerships

Step Into a leading role in Automotive Service. Grow With One of the Region's Best.

The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.

If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.

Why Hertrich?

Family-owned and operated for over 60 years
24 dealerships | 18 automotive brands and 15 Collision Centers across 4 states
Industry leader with proven stability and growth
Strong community involvement supporting 90+ local organizations
Entrepreneurial culture focused on performance and excellence
Clear pathways into growth, success and career advancement

What We Offer:

Competitive salary with performance opportunity
Medical, Dental, Vision & Life Insurance
Short- and Long-Term Disability coverage
Paid vacation, holidays, and personal/sick days
401(k) with employer match
Employee vehicle purchase discounts

What You'll Do:

Deliver a professional, high-quality service experience from check-in to completion
Greet service customers and manage inbound service calls
Schedule appointments and communicate service timelines
Present repair and maintenance estimates clearly and confidently
Coordinate repair orders with Technicians and monitor workflow
Recommend additional services when appropriate
Support daily service operations and administrative processes (training provided to prepare you for Service Management)
Help maintain parts inventory and enforce service policies
Perform additional responsibilities as needed

What We're Looking For:

2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
Proven customer service and sales/up-selling skills
Strong communication, organization, and follow-through
Comfortable with computers and dealership service systems
High School Diploma or GED required
Valid driver's license with a clean or near-clean driving record
Flexible availability, including evenings and Saturdays

Build Your Future with Hertrich

At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.

Apply today and take the next step in your service career.

Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace. We are committed to an inclusive environment where all team members can succeed