Automotive Dealership Service Manager

Mercedes Benz West Covina • Full-time • West Covina, California, United States • $175k - $275k / year • 2w ago

Mercedes-Benz West Covina

Mercedes-Benz West Covina is seeking an experienced Service Director to lead and grow our dealership’s service operation. This role is ideal for a performance-driven dealership leader who understands how to build a high-performing team, deliver an exceptional customer experience, and improve department profitability.

Compensation

$175,000–$275,000, OTE

What You’ll Do

Lead the dealership’s service department and set clear performance expectations for the team.
Drive department profitability, revenue growth, productivity, and customer satisfaction.
Develop, coach, and retain service advisors, technicians, and support staff.
Establish effective processes for appointments, write-ups, inspections, repair orders, workflow, and vehicle delivery.
Monitor key performance indicators and use department data to identify opportunities for improvement.
Partner with the General Manager and other department leaders to support overall dealership goals.
Maintain high standards for service quality, compliance, facility organization, and customer communication.
Resolve escalated customer concerns professionally and ensure a consistent Mercedes-Benz experience.
Support technician recruitment, training, scheduling, and retention.
Build strong relationships with customers, employees, vendors, and manufacturer representatives.

What We’re Looking For

At least 5 years of experience as an automotive dealership Service Director.
A proven record of leading a successful, high-volume service department.
Strong understanding of dealership service operations, financial performance, staffing, and customer retention.
Excellent leadership, communication, organization, and problem-solving skills.
A hands-on, accountable management style with the ability to motivate and develop a team.
Strong business judgment and the ability to make decisions using performance data.

Preferred Experience

Mercedes-Benz dealership experience.
Experience with MyKaarma.
Experience with Reynolds and Reynolds dealership management systems.

Benefits

Performance-based compensation opportunity with earning potential of $175,000–$275,000.
Comprehensive Benefit Package, medical, dental, life insurance options

Why This Opportunity

This is an opportunity to take a premier dealership service operation and make a measurable impact on team performance, customer loyalty, and department results. The ideal candidate will bring the leadership, operational discipline, and dealership expertise needed to build on success and elevate the service experience.

If you are an experienced dealership Service Director ready to lead a talented team and drive meaningful results, we would like to hear from you.

Job Type: Full-time

Pay: $175,000.00 - $275,000.00 per year

Benefits: