Assistant Service Manager

SAVECO North America, Inc. • Full-time • Pleasant Prairie, Wisconsin, United States • $66.50k - $68k / year • 1w ago

Company Overview

SAVECO North America, Inc. provides headworks screening and grit and solids handling equipment for municipal, industrial, and agricultural water and wastewater treatment applications.

Overview

Seeking a highly organized and detail-oriented individual to join the SAVECO Field Service Team as the Assistant Service Manager. The Assistant Service Manager will be responsible for administrative duties within the Service Department. These duties would include but are not limited to coordinating the logistics of our field service operations, including initial client contact, scheduling of site visits, technician assignments, travel arrangements and related service documentation. The ideal candidate will have excellent communication skills, be able to rnulti-task, and have a strong customer service focus. This position will report directly to the Field Service Manager.

Responsibilities

Assist with daily auto service management, including service scheduling, work orders, and coordination with service technicians.
Communicate repair recommendations, prepare auto estimates using estimating software, and support sales and appropriate upselling.
Help oversee automotive diagnostics and repair, including oil changes, tire service, alignment, suspension, shocks and struts, brake repair, transmissions, diesel engine repair, and air brake systems.
Support collision repair and auto body repair estimates, including computer-aided vehicle damage estimating.
Handle customer transactions and cash accurately; drive vehicles as needed for service operations.

Requirements

Primary Responsibilities:

Coordinate service trip scheduling and technician assignments.
Manage travel arrangements.
Maintain accurate records/documentation of service requests, work orders, and client interactions.
Monitor general service department email.
Generate service quotes.
Ensure timely and efficient delivery of services to clients.
Communicate with clients to schedule appointments and provide updates on service status.
Collaborate with other departments to ensure smooth delivery of service and exchange of relevant information.
Identify opportunities for process improvement.
Organize internal service training for technicians. Help develop Power Point presentations and videos for training and as service bulletins for clients.
Recruiting of new skilled service technicians.
Safety compliance and coordination for service department and site service.
Identify and create Standard Operating Procedures for improved training, operations, and efficiency within the service department.
Assist Field Service Manager reviewing, editing, and approving field service reports.
Review and reconcile company credit card statements for service team expenses.

Requirements:

High school diploma or GED required. Post-secondary studies would be a plus. 2+ years of experience in a service department.
Has worked in a fast-past environment.
Can work with multiple departments.
Excellent communication and people skills.
Must have strong organizational and multi-tasking abilities. Proficiency in Microsoft Office required.
Must be able to work independently and within a team.

Pay: $66,500.00 - $68,000.00 per year

Benefits: