General Manager

Toyota of Whittier • Full-time • Whittier, CA, US • $120k - $400k / year • 2m ago

Overview
The General Manager ensures the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing), and fixed operations (service & parts). Duties of the general manager include, but certainly not limited to, planning, motivating and coordinating the dealership’s management through leadership and solid business practices. The General Manager will execute a daily plan to exceed the market in sales volume, F&I PVR, customer RO counts, and guest satisfaction.

Duties

Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes sales, parts, collision and service departments).
Executing daily goals to exceed market averages in sales, F&I and guest satisfaction
Paying close attention to daily operations, recommending and creating improved courses of action where necessary.
Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.
Overseeing the monthly financial statement to ensure company profitability objectives are met or exceeded.
Coordinating with the business/administrative office to ensure that records and analyses are correctly maintained.
Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.
Overseeing the hiring and training of all employees.
Maintaining an enthusiastic attitude to build positive employee attitudes and morale.
Creating cost-effective advertising programs and merchandising strategies for the dealership.
Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.

Skills

General managers should have previous management experience within the Automotive industry including General manager experience. Experience in other dealership departments is a plus. They must have strong leadership and organizational skills, and the ability to understand profit and loss statements and manage a large, diverse staff.

General managers also must possess strong communication skills to deal with customers, employees and vendors.

Job Type: Full-time

Pay: $120,000.00 - $400,000.00 per year

Benefits: