Integrity Automotive Group is currently seeking a highly skilled and experienced BDC Managers to join our team at our locations in Brooklyn. Representing 2 brands including Genesis. As a company that values transparency, efficiency, and respect, we are searching for the right candidate who shares our values and can help us grow and succeed.
The ideal candidate will be bilingual in Spanish and have a proven track record of successfully managing BDCs. Proficiency in the CRM Vin Solutions is a must, as well as the ability to motivate and lead a team of BDC Representatives. Experience with both sales and service BDCs is also highly desirable.
As a hands-on BDC Manager, you will be responsible for leading and continuously training your team, working vigorously to help grow our stores as well as interacting with general managers of three to four other dealerships, and preparing reports for upper management. Your expertise in rewriting email templates and using data mining tools such as Automotive Mastermind will be highly valued.
Duties And Responsibilities:
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
- Assist in the process of generating the sales of vehicles,
- Assist in the training of the BDC Consultants as it relates to the e-Sales office functions
- Be proficient in dealing with customers via telephone email and text
- Measure and maintain performance levels set by the company
- Compile all necessary reports on a timely basis
- Manage employee schedules and time clock reporting
- Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
- Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
- Effectively utilize CRM and Lead Management tools
- Be knowledgeable about sales process, business philosophy, and products
- Knowledge of office practices and administrative procedures
- Train staff all processes
- Will follow behavioral expectations consistent with the Company's visions/values
We are looking for a highly motivated individual with excellent time management and interpersonal skills. If you share our values and are excited about the opportunity to work in a supportive and respectful work environment that fosters growth and development, we encourage you to apply. Join our team at Integrity Automotive Group and help us continue to provide exceptional service to our customers.
Job Type: Full-time
Pay: $111,555.00 - $147,200.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
